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As well as general questions which you can find below, we have also created articles to help answer some common questions:
Can I contact you by phone to place an order or make an appointment?
Yes, that’s no problem. You can contact us on 020 8648 5541 during opening hours or email us at email@example.com 24 hours a day 7 days a week. If you're enquiring about your recent order to save time and ensure you receive fast service please include your order number with all enquiries.
Does Josephswigs.com have a catalogue?
Unfortunately not at the moment but new products are always being added to the site on a regular basis. We suggest you save us as favourite or follow us on Twitter or Facebook to keep up to date with all of our the latest news, wigs, hairpieces & accessories.
Do we have a shop?
Yes, we have a shop called Josephs and we are based half way between Sutton and Morden in Surrey. This is operated on an appointment only basis and all appointments are conducted in a private fitting room. We are open Monday to Friday from 10.00am until 4pm for appointments, however, we can contacted after business hours via email firstname.lastname@example.org or simply leave us a voicemail on 020 8648 5541 and we'll aim to get back to you within the same day.
Will my wig come ready styled?
If it's acrylic fibre yes, with all of our synthetic wigs just shake n'go! They can be trimmed and re-styled to suit. Human Hair styles will need some care and attention which we can advise you of before you order from us.
Can I get my wig cut to a different style by a local hairdresser?
Yes we can offer a couple of salons locally (Carshalton/Banstead) who are very experienced and confident in wig cutting. These also operate on an appointment only basis.
What happens if my wig gets wet in the rain?
Nothing at all - simply hang it on a wig tree to dry when you get home, do not dry using hair dryers or any other heated products as this will damage the fibres.
Do we buy human hair?
No, we do not buy human hair. However, you contact our nearest hair merchant on 020 8857 2546 who can advise you further.
Can I collect from your shop?
Yes that’s no problem. Our opening times are Monday to Friday from 10am to 4pm. Please call or contact us beforehand or to make an appointment.
Can I send in a hair sample for you to match my colour?
Yes, we're happy to match your hair sample to the closest available wig/hairpiece colour. For complete instructions of how to go about this please contact us at email@example.com or better still you can send us a recent photo as well to help us asist you.
Can I visit your shop to have my wig fitted?
Yes you are more than welcome to visit us in store for your wig or hairpiece to be fitted if required. Please telephone us on 020 8648 5541 anytime or fill out our contact us form and we will call you back at our earliest convenience. We operate on an appointment only basis and we cannot accept visits without an appointment. There is no sitting fee to fit wigs/hairpieces but please note any wig that is worn as fitted when leaving the premises cannot be exchanged or refunded.
What accessories do you sell?
We sell shampoo, conditioner, hairspray, fibre oil conditioner, wig tape, bandana’s, turban’s, scarves and poly heads which should be used at night to help keep the shape of your wig. To see the full range please visit the Home Page.
Will my order be discreetly packaged?
Yes all of our orders are well packaged and very discreet using brown paper or Royal Mail Postal Bags.
Do we ship worldwide?
Yes we ship to all countries. Please contact us before ordering to confirm shipping costs if outside the UK.
How do I know which style of wig will suit me?
Different wig styles suit different people based on the shape of your face. We have more information on this on our page Choosing The Right Wig For You - if you're still unsure then please contact us where one of our team will be happy to help.
Is wearing wigs uncomfortable?
Wearing a new wig is like wearing a new pair of shoes, once you’ve worn it a few times in and around the house, it'll become much more comfortable as you get used to wearing it.
If I am a regular wig wearer can I manage with just one wig, or is better to have a second one?
We would always advise to have 2 wigs so that you can rotate them, wearing one whilst the other is being washed - this will increase the life span of your wig.
Can I wear my wig in bed?
We don't recommend you wear it in bed.
What type of brush should I use?
We always recommend a metal pinned brush, these are much kinder to the delicate fibres where as a plastic brush makes the fibre static and could damage your wig.
Does wearing a wig all the time effect my real hair if it’s growing back?
Not at all - your scalp can still breathe and wearing a wig will make no difference to any hair growing back.
Can I follow Josephs on Twitter and Facebook?
Yes we'd love you to follow us on both and tell your friends about us! To follow us simply click Twitter and Facebook where you can view our new video and we'll keep you upto date with all the latest news and trends!